October 2016

SmartCEO recognizes BOC head Zacharias

By Emily Delzell

SmartCEO in September named Owings Mills, MD-based Board of Certification/Accreditation (BOC) President and CEO Claudia Zach­arias, MBA, CAE, a 2016 Circle of Excellence Award finalist.

The Circle of Excellence program recognizes the area’s most-accomplished business leaders for their industry impact and market leadership. This honor puts Zacharias in the running for her second award of 2016; in August, The Baltimore Daily Record named her one of Maryland’s 2016 Most Admired CEOs.

In the seven years Zacharias has been with BOC, revenue has increased nearly 50%, due in part to the addition of two new credentialing programs, the Certified Durable Medical Equipment Specialist (CDME) and Pharmacy Accreditation. Zacharias’ innovative launch of an inside sales program, unconventional in the nonprofit sector, combined with a focus on technology and partnership-building, also contributed to BOC’s fiscal results.

Additionally, under her leadership, BOC is the only one of eight approved accrediting organizations to achieve net growth in the number of facilities accredited in recent years. Finally, Zacharias spearheaded a revamped customer service experience that in a four-year period garnered BOC five prestigious Stevie Awards for customer service and innovation.

The 2016 Circle of Excellence Awards finalists will be honored November 15 at the B&O Railroad Museum in Baltimore. Zacharias and other finalists will be profiled in the November/ December issue of Baltimore SmartCEO magazine.

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