The Board of Certification/Accreditation (BOC) won a Stevie Award for sales and customer service at the seventh annual Stevie Awards ceremony, held in late February in Las Vegas, NV.
BOC won the award as a result of changes made after a year-long business and internal process review. Following the review, BOC improved engagement with its certificants and accredited facilities, letting them apply for and manage their credentials online through a personal web portal and customer management system.
These improvements mean staff has been more available to respond to customer needs.
BOC has also instituted year-round certification exams at convenient locations rather giving them during brief testing windows, which was once the industry standard.
In addition, BOC’s prospective accredited facilities experience a quick turn-around time from application to site survey to determination.